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Yaping GONG

Yaping GONG

Yaping GONG is the professor of Department of Managment in the HKUST.

Featured Articles

Collective citizenship behavior in high-level management teams
February 8, 2017
Management teams are critical drivers of the performance of business units. Is it possible to increase performance – that is, revenue – by engaging in “collective organizational citizenship behavior” (COCB)? 
Ruminate on This (and not your angry customer)
November 23, 2016
Can’t Get It Out of My Mind: Employee Rumination After Customer Mistreatment and Negative Mood in the Next Morning. For customer service employees, it is an unfortunate fact of life that some days they will encounter verbal abuse, unfair demands, disrespectful behaviour and other mistreatment by...
Fostering creative teamwork
October 28, 2015
Managers that want creative ideas and solutions from their teams should consider how their trust relationships with their staff may help or hinder employees in taking risks and suggesting new ways of doing things.
Why firms may not be getting the most from their expats
October 3, 2014
Expatriates are a costly investment for multinational corporations (MNCs). They are meant to bring valuable skills and knowledge to subsidiaries to improve performance, but studies have shown mixed results. So much seems to ride on the “expat” and their technical or functional capabilities, but...
Collective citizenship behavior in high-level management teams
February 8, 2017
Management teams are critical drivers of the performance of business units. Is it possible to increase performance – that is, revenue – by engaging in “collective organizational citizenship behavior” (COCB)? 
Ruminate on This (and not your angry customer)
November 23, 2016
Can’t Get It Out of My Mind: Employee Rumination After Customer Mistreatment and Negative Mood in the Next Morning. For customer service employees, it is an unfortunate fact of life that some days they will encounter verbal abuse, unfair demands, disrespectful behaviour and other mistreatment by...
Fostering creative teamwork
October 28, 2015
Managers that want creative ideas and solutions from their teams should consider how their trust relationships with their staff may help or hinder employees in taking risks and suggesting new ways of doing things.
Why firms may not be getting the most from their expats
October 3, 2014
Expatriates are a costly investment for multinational corporations (MNCs). They are meant to bring valuable skills and knowledge to subsidiaries to improve performance, but studies have shown mixed results. So much seems to ride on the “expat” and their technical or functional capabilities, but...

About The Author

Yaping GONG is the professor of Department of Managment in the HKUST.